Privacy policy

Depending on the service you use, we may collect the following information.

Contact Information

·       Name

·       Email address

·       Telephone number

·       Country and relevant delivery details

Order Information

·       Selected books and formats

·       Personalisation details

·       Order reference and transaction status

·       Delivery information for printed books

Personalisation Information

·       Names, ages, interests, and other details provided for a personalised book

·       Dedication messages

·       Photographs, where photo personalisation is offered

Tutoring Enquiries

·       A child's age and class or grade

·       Subjects requiring support

·       Tutoring preferences and schedule

·       Parent or guardian contact details

·       Preferred tutoring budget

We may use personal information to:

·       Process and fulfil orders.

·       Personalise books according to submitted details.

·       Deliver digital and printed products.

·       Respond to enquiries and provide customer support.

·       Assess tutoring enquiries and communicate possible arrangements.

·       Maintain order and transaction records.

·       Protect the website against fraud and misuse.

·       Meet applicable legal and regulatory obligations.

·       Improve our services where permitted by law.

We will not use personal information for unrelated purposes without an appropriate lawful basis.

Our personalised books and tutoring enquiry service may involve information about children.

Parents or legal guardians should provide information on behalf of children where required by applicable law.

We aim to collect only the information needed to provide the requested service. Parents and guardians should avoid submitting unnecessary sensitive information about children.

We will implement appropriate measures to protect children's information and obtain any consent required by law.

If a selected book supports photo personalisation, you may be invited to upload a photograph.

Please upload only photographs you have the right and authority to provide. Where the photograph includes a child, the submitting parent or guardian must have the necessary authority and permissions.

Photographs will be used for the purposes explained during the order process and will not be used for unrelated promotional purposes without an appropriate lawful basis and any required permission.

Information about pain, discomfort, or exercise restrictions may be sensitive personal information.

We will limit the collection and use of such information to what is necessary for the relevant service and handle it in accordance with applicable data-protection requirements.

Submitting health-related information does not establish a medical diagnosis or guarantee that an exercise is appropriate for the individual.

Payments may be processed through third-party payment providers.

Where payment processing is handled by a third party, that provider may process information under its own privacy and security arrangements.

PavoWings will not intentionally collect or store full payment-card security credentials when the payment provider can process them securely on our behalf.

We may share relevant information with service providers when necessary to operate our website and fulfil orders. These may include:

·       Printing and fulfilment providers

·       Delivery and courier services

·       Payment processors

·       Website hosting and technical service providers

·       Tutors or tutoring partners, where necessary and appropriately authorised

We will limit information sharing to what is reasonably necessary for the relevant purpose and apply appropriate safeguards.

We may also disclose information where required by law or necessary to protect our legal rights.

Because PavoWings intends to serve customers internationally, some information may be processed or stored outside the country in which it was collected.

Where applicable, we will implement the safeguards required by relevant data-protection laws.

We will take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

We retain information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, recordkeeping, and legal obligations.

Retention periods may differ according to the type of information and the service involved.

Depending on your location and the applicable law, you may have rights to:

·       Request access to personal information we hold about you.

·       Request correction of inaccurate information.

·       Request deletion of certain information.

·       Object to or restrict certain processing.

·       Withdraw consent where processing relies on consent.

·       Lodge a complaint with the appropriate data-protection authority.

To exercise an applicable right, please contact us through our Contact Us page.

Our website may use cookies or similar technologies to support website functionality, remember preferences, analyse usage, or provide other features.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

Details should be provided in a cookie notice or policy where appropriate.

Our website may contain links to third-party websites or services. We are not responsible for their independent privacy practices. Please review their privacy policies before providing personal information.

We may update this Privacy Policy when our services, technology, or legal obligations change. The revised version will be published on this page with an updated revision date.

For privacy-related questions or requests, please contact PavoWings through our Contact Us page.

PavoWings — Rooted in African Identity. Created for a Global Community.